Shipping and Returns Policy

Shipping and Return Policy

At Stout Knife and Tool USA, we strive to ensure your orders are delivered quickly and securely.

Processing Time: Orders are processed within 1-3 business days. Once shipped, you will receive a confirmation email with tracking details.
Shipping Options: We offer a variety of shipping methods, including standard, expedited, and international shipping. Costs are calculated at checkout based on your location and the chosen shipping method.
Delivery Times: Delivery times vary by destination and shipping method. Please account for additional processing time during holidays or peak seasons.
International Shipping: For international orders, customers are responsible for any customs duties, taxes, or fees incurred during shipment.

Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following return policy:

Eligibility: Returns are accepted within 30 days of the delivery date for unused and unopened items in their original packaging.
Return Process: To start a return, contact us with your order number and the reason for the return. We will provide return instructions.
Refunds: Refunds are issued to the original payment method once the returned item has been received and inspected. Please allow 5-7 business days for the refund to process.
Exclusions: Custom or personalized items and items marked as final sale are not eligible for returns.
Damaged or Defective Items: If you receive a damaged or defective product, notify us within 7 days of delivery. We will arrange for a replacement or refund.